Q: Is my information secure?
A: Yes! Your information is completely safe and secure. The ONLY people who see your personal information are the people in your carpool.
Q: Will reminder messages be sent to BOTH my cell phone and email address?
A: Yes. Reminders and confirmations are automatically sent to the cell phones and email addresses of everyone in your carpool.
Q: When I’m not picking up or dropping off for my group, will DTR notify me that my child was picked up and delivered back home?
A: No. It is the responsibility of the parent driving to communicate this information to the other parents in the carpool.
Q: Is there a limit to how big a given activity group can be?
A: That depends on how many children everyone’s vehicles can accommodate. If you outgrow your current carpool, we will help coordinate a second one, and so on.
Q: What do I do if I am assigned to drive and I have a conflict?
A: “Conflict Resolution” to the rescue! Conflict Resolution is a function that helps you locate another parent (in your carpool group) to cover your driving assignment.
Locate the event where you can no longer drive as scheduled. Simply click the blue ‘conflict’ button and a small box will appear that says “Are you sure you want to do this?” Click ‘Yes’ and another message will pop up to let you know how long it will take to find a driver. After this, a series of messages will be sent to other parents in the carpool, one at a time, asking them to cover for you. Each time the request is declined, the message will be passed to the next parent.
Each parent is given a certain amount of time to respond to the message. The amount of time is dependent on when the driving assignment is. If the conflict is submitted far enough in advance, the other parents may be allotted an entire day to respond. However, if it is just a few days before the driving assignment, parents will only be given a few hours.
If a parent fails to respond to the message in the amount of time allocated, Divide The Ride will automatically go to the next parent in line, and ask if they can cover for you. If Divide The Ride goes through the entire carpool group, and no one has accepted the driving assignment, an alert will be sent to everyone in the carpool. It will say that no one is available to drive, and every parent is responsible for driving their own child at that time.
At this point, Divide The Ride has done all it can to help you find a driver. The Conflict Resolution process has ended and there is nothing left that we can do. However, should this occur, we suggest that you get in touch with your carpool group and try to work things out directly. Someone may actually be able to drive that didn’t respond to the alert.
If someone eventually agrees to drive for you, your carpool leader can then manually enter the new driver’s name on the calendar. Another alert will be sent out to everyone in the carpool to let them know that a driver has been located.
Q: If a child leaves an activity group after it has been set up, what happens to the DTR schedule?
A: We simply reconfigure the carpool calendar, and alert everyone of the change. The same applies if you want to add a child to the group.
Q: If my child leaves the activity group and I still wish to participate in the driving responsibilities, may I?
A: Absolutely. More than likely, you will be at least one parent’s hero.
Q: What if I need to send someone else to ‘cover’ for me on a given pick up or drop off, how does DTR notify everyone in the activity group?
A: Before sending someone else to drop off or pick up your carpool group, it is your responsibility to make sure EVERYONE in your group has agreed to the substitution.
Q: What if my child has more than one activity?
A: No problem. You fill in the information for each activity separately. You may even find a few parents in a number of different carpool groups with you. Each of your children and each of their activities will generate its own Carpool calendar.
Q: What if I have several children and they are all involved in different activities?
A: Each of your children and each of their activities will generate its own individual Carpool calendar. All you do is follow the carpool setup for each activity and fill in the information for each child. We generate your Carpooling Calendar, and send it to you and every parent in the carpool.